Quick answer
For most private-sector employment disputes, start with a Request for Assistance (RFA) under DOLE’s Single Entry Approach (SEnA). You may file online through the DOLE Assistance for Request Management System or personally at a DOLE, National Conciliation and Mediation Board (NCMB), or National Labor Relations Commission (NLRC) assistance desk.
SEnA is a mandatory conciliation-mediation process intended to resolve the dispute within 30 calendar days. If no settlement is reached, or a party properly asks to end conciliation early, the officer may issue a referral or endorsement to the agency with jurisdiction. Claims such as illegal dismissal and qualifying money claims ordinarily proceed to an NLRC Labor Arbiter.
DOLE and the NLRC are not interchangeable:
- DOLE provides SEnA assistance and enforces labor standards through its regional offices, subject to statutory jurisdiction and inspection rules.
- The NLRC adjudicates cases within a Labor Arbiter’s jurisdiction, including termination disputes, unfair labor practices, damages arising from employment, and many substantial money claims.
Do not wait for negotiations or informal follow-ups if a filing deadline is approaching.
Which office should handle the concern?
Start with SEnA in most cases
Republic Act No. 10396 generally requires labor and employment disputes to undergo mandatory conciliation-mediation before the Labor Arbiter or appropriate DOLE office entertains the case. A requesting party may also ask to pre-terminate the process and obtain the proper referral or endorsement. Certain disputes are governed by special procedures or recognized exceptions, so the assistance officer must determine whether the concern is “SEnAble.”
An RFA may be filed by:
- An individual worker, including a kasambahay;
- A group of workers;
- A union, workers’ association, or federation;
- An employer;
- A local or overseas Filipino worker;
- An immediate family member holding a Special Power of Attorney if the aggrieved person is absent or incapacitated; or
- Legitimate heirs if the aggrieved person has died.
An RFA is a request for settlement assistance, not yet a formal adjudicated complaint.
Go to the NLRC for claims within a Labor Arbiter’s jurisdiction
After the required referral or endorsement, the NLRC commonly handles:
- Illegal or constructive dismissal;
- Unfair labor practice;
- Reinstatement and backwages;
- Damages arising from an employer-employee relationship;
- Money claims exceeding ₱5,000, regardless of whether reinstatement is requested;
- Wage, benefit, or other employment claims accompanied by a request for reinstatement;
- Certain claims of Filipino workers arising from overseas employment;
- Enforcement of qualifying labor compromise agreements; and
- Other disputes assigned by law to Labor Arbiters.
Jurisdiction may depend on the nature of the claim, the existence of an employer-employee relationship, the amount demanded, whether reinstatement is sought, a collective bargaining agreement, and any special law covering the worker.
Concerns that may belong elsewhere
Some matters require a different office or procedure:
- SSS, PhilHealth, and Pag-IBIG contribution or benefit disputes may fall under the respective agency’s jurisdiction.
- Employees of the national government, local governments, and many government instrumentalities generally fall under civil-service rules rather than the NLRC.
- A grievance covered by a collective bargaining agreement may need to pass through the grievance machinery and voluntary arbitration.
- Certification-election and many inter- or intra-union disputes follow separate labor-relations procedures.
- Occupational safety emergencies, child labor, trafficking, criminal conduct, or immediate threats may require urgent reporting to the appropriate enforcement agency in addition to any labor claim.
- Seafarers are subject to the Magna Carta of Filipino Seafarers and specialized rules, including procedures concerning medical assessment, third-doctor referral, appeals, bonds, and execution.
Ask the receiving office to identify the proper forum in writing if jurisdiction is uncertain.
How to file a DOLE SEnA request
1. Prepare the essential information
Have the following ready:
- Your complete name, address, active mobile number, and email address;
- The employer’s exact registered or business name;
- The employer’s workplace and principal-office addresses;
- The names of the owner, manager, agency, contractor, or other responsible entities, if known;
- Your position, start date, work location, salary, and usual schedule;
- The date and clear sequence of the disputed events;
- Each remedy sought, such as unpaid wages, final pay, separation pay, reinstatement, or correction of records; and
- A reasonable computation of monetary claims, if possible.
Name every potentially responsible employer, contractor, agency, or corporate entity accurately. A trade name printed on a uniform or storefront may differ from the legal employer shown on the contract, payslip, BIR form, or government registration.
2. File online or onsite
For online filing, use DOLE ARMS. Select the correct filer type, provide accurate information, review the submission, and retain the generated reference number.
For onsite filing, an RFA may be submitted at:
- A DOLE regional, provincial, or field office;
- The NCMB Central Office or a regional conciliation and mediation branch; or
- The NLRC Central Office or a Regional Arbitration Branch.
The official NCMB SEnA page also provides program information and access to regional offices.
3. Attend the scheduled conferences
A Single Entry Assistance Desk Officer will contact the parties and attempt to facilitate a voluntary settlement. Bring originals or readable copies of relevant records.
Explain separately:
- What happened;
- What legal or contractual obligation was allegedly violated;
- How much is claimed and how it was computed; and
- What resolution would settle the dispute.
The officer facilitates discussion but does not decide the merits as a Labor Arbiter would.
4. Review any settlement carefully
Before signing, check:
- The exact gross and net amounts;
- The payment date and method;
- Whether taxes or deductions are itemized;
- Whether payment is lump-sum or by installment;
- The consequences of a missed installment;
- Whether reinstatement, a certificate of employment, clearance, or corrected records are included;
- Which claims are being released; and
- Whether the agreement is final and binding.
Do not sign a blank document, an unexplained quitclaim, or an agreement containing amounts or dates that differ from what was discussed. Ask for a signed copy immediately.
A valid SEnA settlement has the force and effect provided by labor law and may be enforceable through the appropriate summary procedure. Report noncompliance promptly to the office that handled the RFA.
5. Obtain the referral if the dispute remains unresolved
If there is no settlement within the SEnA period—or conciliation is properly pre-terminated—obtain the referral or endorsement and confirm:
- The agency to which the dispute is referred;
- The unresolved issues;
- The date the referral was issued;
- The next filing location; and
- Any accompanying documents you must present.
SEnA does not automatically convert every unresolved RFA into an NLRC case. A formal complaint may still have to be filed.
How to file a formal NLRC complaint
1. Go to the proper Regional Arbitration Branch
As a general venue rule, file in the Regional Arbitration Branch having jurisdiction over the workplace where the employee was regularly assigned when the dispute arose. Special venue provisions apply to field workers and overseas workers. The Complaint Unit should confirm the correct branch based on the facts.
Improper venue may cause delay. Provide both the actual worksite and the employer’s principal-office address.
2. Bring the SEnA referral and supporting documents
The Complaint Unit can assist a worker in completing the prescribed complaint form. A worker may file personally and is not required to have a lawyer merely to initiate a case.
Bring, as applicable:
- The SEnA referral or endorsement;
- A valid identification document;
- Employment contract, appointment letter, job offer, or agency agreement;
- Payslips, payroll records, bank-credit records, and time records;
- Company ID, work schedules, rosters, or attendance logs;
- Dismissal, suspension, notice-to-explain, redundancy, retrenchment, or closure notices;
- Resignation letters, quitclaims, releases, clearances, and final-pay computations;
- Emails, text messages, chat records, and written instructions;
- Performance evaluations, memoranda, incident reports, and disciplinary records;
- Collective bargaining agreement or company policy, if relevant;
- Names and contact details of witnesses; and
- A claim computation showing the period, rate, and formula used.
The complaint should identify all causes of action and all proper parties. Claims may generally be amended before position papers are filed; later amendments require the Labor Arbiter’s permission. Omitting a claim or respondent can create serious procedural problems.
3. Attend both mandatory-conference settings
The summons commonly sets two mandatory conciliation and mediation conferences before the Labor Arbiter. If a complainant fails to attend both settings despite due notice, the case may be dismissed without prejudice. If the respondent repeatedly fails to appear despite proper service, the proceedings may continue based on the complainant’s evidence.
Notify the Labor Arbiter promptly if a genuine emergency prevents attendance. Do not assume an oral request for postponement has been granted.
4. File a complete verified position paper
If settlement fails, the Labor Arbiter will direct the parties to file verified position papers, supporting documents, and witness affidavits by the stated deadline. Under the NLRC rules, the filing date is set within 10 calendar days from termination of the mandatory conference.
The position paper is not a casual narrative. It should contain:
- A chronological statement of material facts;
- The employer-employee relationship and correct parties;
- Each cause of action;
- The requested relief;
- A clear monetary computation;
- The legal and factual basis for each claim; and
- All supporting documents and witness affidavits.
Affidavits generally take the place of direct testimony. Evidence omitted at this stage may be difficult to introduce later. Follow the Labor Arbiter’s order concerning service on the other parties and proof of service.
5. Monitor the decision and act immediately upon receipt
Record the exact date on which you, your authorized representative, or your lawyer received any order, decision, or resolution. Many NLRC periods are counted in calendar days, not working days.
An appeal from a Labor Arbiter’s decision generally must be filed within 10 calendar days from receipt. An employer appealing a decision with a monetary award must ordinarily perfect the appeal by posting the required cash or surety bond, subject to the governing rules. Different or additional requirements apply in specialized seafarer cases.
A party seeking reconsideration of an NLRC Commission decision generally has 10 calendar days from receipt, and only one motion for reconsideration is allowed. Judicial review involves different rules and deadlines; obtain legal advice immediately rather than relying on an administrative follow-up.
How to follow up a DOLE request
For an online RFA, use the Track RFA Status function on DOLE ARMS and enter the reference or docket number. The number may appear in the confirmation email or receipt.
If no update appears:
- Check spam, junk, SMS, and missed calls.
- Confirm that the mobile number and email address entered were correct.
- Contact the receiving DOLE, NCMB, or NLRC assistance desk.
- State the reference number, filer’s full name, filing date, employer, and last conference date.
- Ask whether the RFA has been docketed, assigned to an officer, set for conference, settled, referred, or closed.
- Request written confirmation of any new schedule or required submission.
Keep a dated log of calls, emails, visits, names of personnel spoken to, and instructions received. A status inquiry does not replace attendance, a required pleading, or an appeal.
How to follow up an NLRC case
Use the complete case number shown on the complaint, summons, order, or official receipt. Contact the Regional Arbitration Branch where the complaint was filed or check the public-facing services available through the NLRC official website.
Ask specifically:
- Which Labor Arbiter or division has the case;
- Whether summons was served on every respondent;
- The next conference or submission date;
- Whether a position paper, reply, or other pleading was received;
- Whether an order or decision has been issued;
- When and how it was served;
- Whether an appeal or motion for reconsideration was filed;
- Whether the record has been transmitted to the Commission; and
- Whether a decision has become final and whether execution must be requested.
The NLRC publishes its current central and regional contact details on its official contact page. Verify contact information there rather than relying on old social-media posts or unofficial directories.
Never rely solely on an online status label. Obtain a copy of the actual order or decision and note the official date of receipt.
Evidence to preserve
Preserve records before company access is disabled or a device is surrendered:
- Download your own payslips, attendance records, schedules, and employment documents.
- Export relevant emails and chats with dates, participants, and surrounding context.
- Preserve original files and complete conversation threads, not only cropped screenshots.
- Keep bank statements showing salary credits or missing payments.
- Photograph posted schedules or notices only if lawfully accessible.
- Write a dated chronology while events are fresh.
- Identify witnesses and what each person directly observed.
- Keep envelopes, email headers, and delivery records showing when notices were received.
- Preserve medical records if health, disability, pregnancy, or workplace injury is involved.
- Keep copies of everything filed and proof that the other party was served.
Do not unlawfully access a company system, take confidential records unrelated to the dispute, secretly alter documents, or coach witnesses. Authenticity and lawful acquisition affect evidentiary weight.
Filing deadlines that commonly matter
Different causes of action may have different accrual dates and exceptions:
- Money claims arising from employment: generally three years from accrual under Article 306 of the Labor Code.
- Illegal dismissal: generally four years from accrual as an action based on injury to rights under Article 1146 of the Civil Code.
- Unfair labor practice: generally one year from accrual.
Recurring underpayments may accrue separately. Special rules may determine when a particular benefit becomes demandable. Filing, written demands, settlement efforts, prior cases, and other acts may affect prescription, but the effect is fact-dependent.
Treat the shortest potentially applicable period as controlling until a lawyer confirms otherwise. Do not assume an internal grievance, HR discussion, demand letter, or repeated follow-up automatically preserves every claim.
Common mistakes to avoid
- Filing against only a supervisor’s name instead of the proper employer or agency;
- Using the employer’s trade name without identifying the registered entity;
- Assuming an RFA is already a formal NLRC complaint;
- Missing a conference because no reminder was received;
- Failing to update a changed address, phone number, email, or lawyer;
- Claiming a lump sum without showing the dates, rates, and calculations;
- Leaving important claims out of the complaint and position paper;
- Submitting screenshots without dates, participants, or context;
- Giving original documents without retaining copies;
- Signing a quitclaim or settlement without understanding its scope;
- Accepting an oral promise that is absent from the written settlement;
- Counting a 10-day NLRC period as working days;
- Waiting for a follow-up response while an appeal deadline runs; or
- Posting allegations or confidential documents publicly while the case is pending.
When legal help is urgent
Seek assistance immediately from a labor lawyer, union counsel, the Public Attorney’s Office if eligible, or an appropriate legal-aid organization when:
- A dismissal, appeal, or unfair-labor-practice deadline is near;
- You have received a Labor Arbiter or NLRC decision;
- The employer disputes that you were an employee;
- Several contractors, agencies, corporate officers, or foreign entities are involved;
- A quitclaim, resignation, or settlement is alleged to be voluntary;
- The case involves a strike, lockout, union activity, or collective bargaining agreement;
- You are an OFW or seafarer subject to special statutory and contractual procedures;
- The employer has closed, transferred assets, or appears insolvent;
- There are threats, retaliation, violence, trafficking, or document confiscation;
- You are asked to post a bond or respond to an appeal; or
- The agency questions jurisdiction, venue, prescription, or the proper respondents.
For immediate danger or possible criminal conduct, contact the appropriate emergency or law-enforcement authority as well as the labor agency.
Frequently asked questions
Can I file without a lawyer?
Yes. A worker may personally file an RFA and may initiate an NLRC complaint without legal representation. Legal assistance becomes especially valuable for position papers, jurisdictional disputes, appeals, large claims, or complex employment arrangements.
Is filing an RFA free?
SEnA is a government conciliation-mediation service designed to be accessible and inexpensive. Confirm with the receiving office whether any separate request—such as certification, copying, or notarization—has an authorized charge. Never pay an unofficial “facilitator.”
Must I resign before filing?
No. Current employees may seek assistance over unpaid wages, benefits, scheduling, workplace treatment, or other labor issues. Retaliation concerns should be documented and raised promptly.
Can I file directly with the NLRC?
A formal complaint generally requires the SEnA referral or endorsement unless the matter falls within a statutory or regulatory exception. The NLRC assistance desk can determine whether SEnA must be completed first.
What if the employer ignores SEnA?
Conciliation may end without settlement, after which the proper referral or endorsement may be issued. Nonappearance does not automatically prove the underlying claim; evidence will still be required in the adjudicative proceeding.
What if the employer ignores the NLRC summons?
If summons was properly served and the respondent fails to attend the scheduled conferences or submit evidence, the Labor Arbiter may proceed under the NLRC rules. The complainant must still establish the claim through substantial evidence.
Does an NLRC complaint guarantee reinstatement or payment?
No. Outcome depends on jurisdiction, timely filing, the employment relationship, applicable law, and the evidence. In dismissal cases, once dismissal is established, the employer generally bears the burden of proving a valid cause, but the employee must first establish the fact of dismissal when it is disputed.
How long will the entire case take?
SEnA is designed as a 30-calendar-day process. A formal NLRC case can take longer because of conferences, position papers, decision writing, appeal, reconsideration, judicial review, and execution. Ask for the next concrete deadline rather than relying on an estimated completion date.
Where can I verify the governing rules?
Consult the official NLRC issuances page, the Labor Code, Republic Act No. 10396, and the current orders or rules applicable to the worker’s sector.
Official sources
- DOLE Assistance for Request Management System
- Department of Labor and Employment
- National Labor Relations Commission
- NLRC rules and issuances
- National Conciliation and Mediation Board—SEnA
- Republic Act No. 10396
- Labor Code of the Philippines
- Civil Code of the Philippines
This article provides general legal information, not advice for a specific case. Jurisdiction, deadlines, and available remedies may change based on the worker’s status, documents, sector, claim, and procedural history. Official sources and current procedures were checked as of August 31, 2026.