How to Claim Burial Assistance in the Philippines

I. Overview

Burial assistance in the Philippines refers to financial, material, or service-based aid granted to qualified individuals or families to help cover funeral, burial, cremation, or related death expenses. It is commonly provided by government agencies, local government units, social welfare offices, public officials, employers, social insurance institutions, and, in some cases, private organizations.

In the Philippine context, burial assistance is not a single uniform benefit. It may come from several sources, each with its own legal basis, eligibility rules, documentary requirements, and claims process. The most common sources are:

  1. Department of Social Welfare and Development, commonly through the Assistance to Individuals in Crisis Situation program;
  2. Local Government Units, through city, municipal, provincial, or barangay assistance programs;
  3. Social Security System, for deceased private-sector members, self-employed persons, voluntary members, OFWs, and qualified beneficiaries;
  4. Government Service Insurance System, for deceased government employees, retirees, pensioners, or members;
  5. Philippine Veterans Affairs Office, for qualified veterans and their beneficiaries;
  6. Overseas Workers Welfare Administration, for qualified OFWs and their families;
  7. Employers, where death benefits or funeral assistance are provided by law, contract, company policy, union agreement, or insurance;
  8. Congressional, mayoral, gubernatorial, or charitable assistance, depending on local availability and policy.

This article discusses the legal nature of burial assistance, who may claim it, what documents are usually required, how claims are processed, and what legal issues may arise.


II. Legal Nature of Burial Assistance

Burial assistance may be understood as a form of social protection. It is intended to ease the financial burden of death-related expenses, especially for poor, vulnerable, indigent, or crisis-affected families.

It may be classified as:

1. Social Welfare Assistance

This is usually given to indigent or crisis-affected families. It is not always based on prior contributions. Instead, eligibility is commonly based on need, financial incapacity, residency, and documentary proof of death and expenses.

Examples include assistance from the DSWD, city or municipal social welfare offices, provincial social welfare offices, and barangay programs.

2. Social Insurance Benefit

This is granted because the deceased was a member of a contributory insurance system.

Examples include SSS funeral benefits and GSIS funeral or survivorship-related benefits. These are not purely charitable grants; they arise from membership, contributions, and statutory entitlement.

3. Employment or Contractual Benefit

Some workers may be entitled to funeral or death benefits under an employment contract, company policy, collective bargaining agreement, insurance plan, or retirement plan.

4. Special Statutory Benefit

Certain groups, such as veterans, uniformed personnel, or OFWs, may have separate benefit schemes under special laws or agency programs.


III. Common Types of Burial Assistance in the Philippines

A. DSWD Burial Assistance

The Department of Social Welfare and Development provides burial assistance to qualified individuals and families in crisis situations. This is usually availed of by families who lack sufficient resources to pay for funeral, cremation, or burial expenses.

Who may qualify

Generally, the claimant may be:

  • A family member of the deceased;
  • A person who actually shouldered or will shoulder the funeral expenses;
  • An authorized representative of the family;
  • An indigent, vulnerable, or crisis-affected individual.

Priority is usually given to poor, marginalized, or financially distressed families.

Common requirements

The following documents are commonly requested:

  • Death certificate of the deceased;
  • Funeral contract, statement of account, or promissory note from the funeral service provider;
  • Valid government-issued ID of the claimant;
  • Proof of relationship to the deceased;
  • Barangay certificate of indigency or residency, where required;
  • Authorization letter, if the claimant is not the nearest relative;
  • Social case study report or assessment, if required by the social welfare officer.

Nature of assistance

The assistance may be released as:

  • Cash assistance;
  • Guarantee letter addressed to the funeral home;
  • Direct payment to a service provider;
  • Other form of approved financial aid.

The exact amount depends on assessment, available funds, agency rules, and the nature of the crisis.


B. Local Government Burial Assistance

Cities, municipalities, provinces, and barangays may provide burial assistance to residents. These programs are usually handled by the City Social Welfare and Development Office, Municipal Social Welfare and Development Office, Provincial Social Welfare and Development Office, barangay office, or mayor’s office.

Who may qualify

Eligibility depends on local ordinances or executive policies, but common qualifications include:

  • The deceased was a resident of the locality;
  • The claimant is a resident or relative of the deceased;
  • The family is indigent or in financial need;
  • The death and burial expenses are properly documented.

Some LGUs provide burial assistance to all qualified residents regardless of income, while others limit it to indigent families.

Common requirements

Requirements often include:

  • Death certificate;
  • Claimant’s valid ID;
  • Deceased’s valid ID, if available;
  • Proof of residency;
  • Barangay certificate;
  • Certificate of indigency, where required;
  • Funeral bill, contract, or receipt;
  • Proof of relationship;
  • Authorization letter, if applicable.

Legal basis

LGU burial assistance is usually supported by:

  • Local ordinances;
  • Annual budget appropriations;
  • Local social welfare programs;
  • General welfare powers of LGUs;
  • Disaster, crisis, or emergency assistance policies.

Because LGU programs vary widely, claimants should check the specific rules of the city, municipality, province, or barangay concerned.


C. SSS Funeral Benefit

The Social Security System provides a funeral benefit to qualified claimants when an SSS member dies. This applies to covered members such as private employees, self-employed individuals, voluntary members, non-working spouses, and qualified OFW members.

Who may claim

The funeral benefit is generally payable to the person who paid for the funeral expenses. This may be:

  • The surviving spouse;
  • A child;
  • A parent;
  • A sibling;
  • Another relative;
  • Any person who can prove actual payment of funeral expenses.

The claimant does not always have to be the legal heir, but must generally prove that he or she paid or is responsible for the funeral expenses.

Common requirements

Typical documents include:

  • Death certificate of the SSS member;
  • Claimant’s valid ID;
  • Proof of payment of funeral expenses, such as official receipt or funeral invoice;
  • SSS funeral claim application form;
  • Proof of relationship, when applicable;
  • Bank account or disbursement details;
  • Additional documents if the death occurred abroad or if records are incomplete.

Important legal points

The SSS funeral benefit is separate from other possible SSS death or survivorship benefits. A claimant may be able to file a funeral benefit claim even if the deceased member’s beneficiaries separately claim death benefits.

The amount may depend on the member’s contributions and applicable SSS rules.


D. GSIS Funeral Benefit

The Government Service Insurance System provides funeral benefits for qualified deceased government employees, retirees, pensioners, and members, subject to GSIS rules.

Who may claim

The claimant is usually the person who paid for the funeral expenses or the qualified beneficiary under GSIS rules. This may include:

  • Surviving spouse;
  • Legal child;
  • Parent;
  • Other person who can prove payment or entitlement.

Common requirements

Common documents may include:

  • Death certificate;
  • Funeral claim application;
  • Claimant’s valid ID;
  • Proof of payment of funeral expenses;
  • Proof of relationship;
  • GSIS records or policy details;
  • Bank details for disbursement.

Related benefits

GSIS funeral benefits may be separate from survivorship pension, life insurance proceeds, retirement benefits, or other claims arising from government service.


E. OWWA Death and Burial Benefits

For overseas Filipino workers who are active or qualified members of OWWA, death and burial benefits may be available to their beneficiaries.

Who may qualify

The deceased must generally be an OWWA member or qualified OFW covered by applicable OWWA rules at the time of death. The claimant is usually a legal beneficiary or family member.

Common requirements

Requirements may include:

  • Death certificate;
  • Proof of OWWA membership;
  • Proof of OFW status;
  • Claimant’s valid ID;
  • Proof of relationship;
  • Marriage certificate, birth certificate, or other civil registry documents;
  • Passport, employment contract, or overseas employment documents;
  • Additional documents if death occurred abroad.

Important point

Death abroad often requires authenticated, consularized, apostilled, translated, or embassy-issued documents, depending on the country of death and the agency processing the claim.


F. Burial Assistance for Veterans

Qualified Filipino veterans and their beneficiaries may be entitled to burial or death-related assistance through the Philippine Veterans Affairs Office or related government programs.

Common requirements

These may include:

  • Proof of veteran status;
  • Death certificate;
  • Claimant’s ID;
  • Proof of relationship;
  • Funeral receipts or proof of burial expenses;
  • Military or veterans records;
  • Other documents required by the agency.

Eligibility depends on the veteran’s status, service record, and applicable rules.


G. Employer-Based Burial or Death Benefits

Some employees may be entitled to burial assistance from their employer. This may arise from:

  • Company policy;
  • Employment contract;
  • Collective bargaining agreement;
  • Group life insurance;
  • Retirement plan;
  • Employee welfare fund;
  • Union benefit program;
  • Death benefit clauses.

Who may claim

Usually, the claimant is the employee’s beneficiary, surviving spouse, child, parent, or person named in company records or insurance forms.

Common requirements

  • Death certificate;
  • Employee records;
  • Claimant’s valid ID;
  • Proof of relationship;
  • Insurance forms, where applicable;
  • Employer clearance or HR documents;
  • Bank account details.

Legal issue

If the employer refuses to release benefits that are clearly provided by contract, policy, or CBA, the heirs or beneficiaries may seek assistance from the company’s HR department, union, insurance provider, or appropriate labor forum.


IV. Who Has the Right to Claim Burial Assistance?

The proper claimant depends on the source of the benefit.

For social welfare assistance, the claimant is usually the family member or person responsible for burial expenses.

For SSS, GSIS, or insurance-type benefits, the claimant may be the person who actually paid for the funeral or the legal beneficiary under the applicable rules.

For LGU assistance, the claimant is usually a resident relative or authorized representative.

For employer benefits, the claimant is usually the named beneficiary or legal heir.

The following persons commonly claim burial assistance:

  1. Surviving spouse;
  2. Children of the deceased;
  3. Parents of the deceased;
  4. Siblings;
  5. Other relatives;
  6. Authorized representative;
  7. Person who actually paid for the funeral expenses.

Where several relatives want to claim the same benefit, agencies may require proof of payment, waiver, authorization, or proof of priority.


V. Required Documents: General Checklist

Although requirements vary, the following documents are commonly needed:

A. Documents proving death

  • PSA death certificate;
  • Local civil registrar death certificate;
  • Hospital death certificate;
  • Certificate of fetal death, where applicable;
  • Foreign death certificate, if death occurred abroad.

B. Documents proving identity

  • Valid government-issued ID of claimant;
  • Valid ID of deceased, if available;
  • Barangay ID, senior citizen ID, PWD ID, passport, driver’s license, UMID, PhilID, voter’s ID, or other accepted ID.

C. Documents proving relationship

  • Marriage certificate;
  • Birth certificate;
  • Certificate of no marriage, where relevant;
  • Baptismal certificate or other secondary proof, if civil registry documents are unavailable;
  • Affidavit of relationship, where allowed.

D. Documents proving funeral expense

  • Funeral contract;
  • Statement of account;
  • Official receipt;
  • Acknowledgment receipt;
  • Promissory note;
  • Certification from funeral home;
  • Burial permit;
  • Cremation certificate;
  • Cemetery invoice.

E. Documents proving financial need

  • Certificate of indigency;
  • Barangay certificate;
  • Social case study report;
  • Certificate of low income;
  • Medical or hospital bills, where relevant;
  • Other proof of crisis situation.

F. Authorization documents

  • Authorization letter;
  • Special power of attorney, if required;
  • Photocopy of ID of authorizing person;
  • Waiver from other relatives, if required.

VI. Step-by-Step Process for Claiming Burial Assistance

Step 1: Identify the possible sources of assistance

A family may claim from more than one source, depending on eligibility. For example, a deceased person may be:

  • An SSS member;
  • A resident of a city with burial assistance;
  • An indigent person eligible for DSWD assistance;
  • An employee with employer-based death benefits.

The family should check all possible sources.

Step 2: Secure the death certificate

The death certificate is the most important document. It may be issued first by the hospital, attending physician, local civil registrar, or funeral service provider. A PSA copy may be required later, but some agencies initially accept a local civil registrar copy.

Step 3: Obtain funeral documents

Ask the funeral home for:

  • Funeral contract;
  • Statement of account;
  • Official receipt, if already paid;
  • Certification of unpaid balance, if not yet paid;
  • Burial or cremation documents.

Step 4: Prepare proof of relationship

The claimant should prepare civil registry documents showing the relationship to the deceased. For example:

  • Spouse: marriage certificate;
  • Child: birth certificate showing the deceased as parent;
  • Parent: deceased’s birth certificate;
  • Sibling: birth certificates showing common parents.

Step 5: Secure barangay documents, if required

For social welfare or LGU claims, the barangay may issue:

  • Certificate of residency;
  • Certificate of indigency;
  • Certificate of low income;
  • Certification that the deceased or claimant resides in the barangay.

Step 6: Go to the proper office

Depending on the benefit, the claimant may file with:

  • DSWD field office or satellite office;
  • City or municipal social welfare office;
  • Provincial social welfare office;
  • Barangay office;
  • SSS branch or online portal;
  • GSIS branch or online facility;
  • OWWA regional welfare office;
  • Employer HR department;
  • Insurance company;
  • Veterans office.

Step 7: Submit documents and undergo assessment

For social welfare assistance, the claimant may be interviewed by a social worker. The social worker may assess:

  • Family income;
  • Urgency of need;
  • Funeral expenses;
  • Available resources;
  • Other assistance already received;
  • Vulnerability of the family.

For SSS, GSIS, insurance, or employer claims, the assessment is more documentary and entitlement-based.

Step 8: Wait for approval and release

Assistance may be released through:

  • Cash payout;
  • Check;
  • Bank transfer;
  • E-wallet or remittance channel;
  • Guarantee letter;
  • Direct payment to funeral home.

Processing time varies depending on the agency, completeness of documents, availability of funds, and verification requirements.


VII. Can a Family Claim Burial Assistance from Multiple Sources?

Yes, in many cases, a family may seek assistance from multiple sources, provided there is no fraud, double reimbursement prohibited by a specific program, or false declaration.

For example, a family may receive:

  • LGU burial assistance;
  • DSWD burial assistance;
  • SSS funeral benefit;
  • Employer death benefit.

However, some agencies may ask whether the claimant has already received assistance from other sources. The claimant should answer truthfully. Misrepresentation may result in denial, refund demand, administrative liability, or criminal exposure.

The safest rule is: disclose prior assistance when asked and submit genuine documents only.


VIII. Difference Between Burial Assistance, Funeral Benefit, and Death Benefit

These terms are often used interchangeably, but they are legally different.

Burial assistance

This usually refers to social welfare or financial aid for burial expenses. It may be need-based and subject to assessment.

Funeral benefit

This usually refers to a specific benefit from SSS, GSIS, insurance, or employment systems. It is often paid to the person who shouldered funeral expenses.

Death benefit

This is broader. It may refer to benefits payable to legal beneficiaries because of the death of a member, employee, pensioner, insured person, veteran, or OFW. It may include pension, lump sum, insurance proceeds, survivorship benefits, or compensation.

A person may be entitled to a funeral benefit but not a death pension, or vice versa, depending on the rules.


IX. Death Occurring Abroad

When a Filipino dies abroad, claiming burial or death assistance may require additional documents.

Common documents include:

  • Foreign death certificate;
  • Consular report of death;
  • Passport of deceased;
  • Proof of OFW status, if applicable;
  • Employment contract;
  • OWWA membership proof;
  • Repatriation documents;
  • Translation of foreign documents;
  • Apostille, authentication, or consular certification, where required.

The family may coordinate with:

  • Philippine embassy or consulate;
  • Department of Migrant Workers;
  • OWWA;
  • Recruitment agency;
  • Employer abroad;
  • Local civil registry;
  • Funeral or repatriation service provider.

If the deceased was an OFW, the family should immediately check possible OWWA, DMW, employer, insurance, and recruitment agency obligations.


X. Burial Assistance for Indigent Persons

Indigent families are usually prioritized in public burial assistance programs.

An indigent claimant may be asked to submit:

  • Certificate of indigency;
  • Barangay certification;
  • Social case study report;
  • Proof of no sufficient income;
  • Funeral statement of account;
  • Death certificate.

Some LGUs also provide public cemetery assistance, free burial, coffin assistance, transport assistance, or cremation assistance.


XI. Burial Assistance for Senior Citizens and Persons with Disabilities

A deceased senior citizen or PWD may qualify the family for certain local assistance programs, depending on the LGU. The claimant may need to submit:

  • Senior citizen ID or OSCA certification;
  • PWD ID or PDAO certification;
  • Death certificate;
  • Proof of residency;
  • Claimant’s ID;
  • Proof of relationship.

Some LGUs have specific burial assistance programs for senior citizens or registered residents.


XII. Burial Assistance for Victims of Disaster, Calamity, Violence, or Emergency

Where death results from disaster, calamity, armed conflict, fire, accident, or other emergency, additional assistance may be available through:

  • DSWD;
  • LGU disaster risk reduction offices;
  • Provincial government;
  • National agencies;
  • Charitable institutions;
  • Insurance providers;
  • Employer or school, where applicable.

Documents may include police reports, incident reports, hospital records, medico-legal certificates, disaster certifications, or barangay reports.


XIII. Legal Issues and Common Problems

1. Lack of death certificate

A claim may be delayed if the death certificate is unavailable, defective, or not registered. The family should coordinate with the funeral home, hospital, attending physician, and local civil registrar.

2. Dispute among relatives

Agencies may delay release if several relatives claim the benefit. The agency may require:

  • Waiver;
  • Authorization letter;
  • Proof of payment;
  • Proof of relationship;
  • Settlement among heirs;
  • Court order, in rare cases.

3. Claimant did not pay funeral expenses

For benefits payable to the person who paid funeral expenses, a claimant who did not pay may be denied unless authorized or unless the benefit rules allow payment to a beneficiary.

4. Funeral receipt is under another person’s name

If the receipt is under another person’s name, that person may be the proper claimant. Alternatively, the agency may require authorization, waiver, or explanation.

5. The deceased used different names

If the deceased’s records show different names, the claimant may need:

  • Affidavit of one and the same person;
  • Corrected civil registry documents;
  • Supporting IDs;
  • School, employment, or government records;
  • Court correction, if the discrepancy is substantial.

6. Late filing

Some benefits may have prescriptive periods or agency deadlines. Even where no strict deadline is obvious, delayed claims are harder to process because documents may be lost or harder to verify.

7. False documents

Using fake receipts, false indigency certificates, or fraudulent death documents can expose the claimant to denial, refund, administrative complaints, or criminal liability.

8. Unregistered marriage or illegitimate children

For benefits involving relationship or legal beneficiaries, civil status matters. A surviving partner who was not legally married may have difficulty claiming benefits reserved for a spouse, though he or she may still claim if he or she paid the funeral expenses and the applicable benefit allows it.

Children, whether legitimate or illegitimate, may have rights depending on the benefit involved and proof of filiation.


XIV. Practical Tips for Claimants

  1. Keep all original receipts and contracts. Agencies often require proof of actual expenses.
  2. Photocopy all documents. Bring originals for verification.
  3. Use consistent names. Make sure the names in the death certificate, IDs, receipts, and claim forms match as much as possible.
  4. Ask the funeral home for complete documents. Funeral homes are familiar with claim requirements.
  5. File early. Some agencies have deadlines or funding limits.
  6. Disclose other assistance when asked. Do not conceal prior aid.
  7. Coordinate among family members. Avoid multiple relatives filing conflicting claims.
  8. Get written acknowledgment. Ask for a receiving copy, claim stub, reference number, or transaction record.
  9. Follow the proper office. Filing with the wrong office causes delay.
  10. Do not pay fixers. Government burial assistance should be processed through official channels.

XV. Sample Authorization Letter

AUTHORIZATION LETTER

I, [Name of Authorizing Relative], of legal age, Filipino, and residing at [Address], hereby authorize [Name of Authorized Representative] to process, file, follow up, and receive, if allowed, the burial assistance or funeral benefit relating to the death of [Name of Deceased], who died on [Date of Death].

I am the [relationship] of the deceased. I am unable to personally process the claim due to [reason].

Attached are copies of my valid ID and the valid ID of my authorized representative.

Signed this [date] at [place].

[Signature] [Name of Authorizing Relative] Contact No.: [Number]

Conforme:

[Signature] [Name of Authorized Representative] Contact No.: [Number]


XVI. Sample Affidavit of Funeral Expenses

AFFIDAVIT OF FUNERAL EXPENSES

I, [Name of Affiant], of legal age, Filipino, and residing at [Address], after being duly sworn, state:

  1. That [Name of Deceased] died on [Date of Death] at [Place of Death];

  2. That I am the [relationship] of the deceased;

  3. That I personally paid, advanced, or became responsible for the funeral, burial, cremation, or related expenses of the deceased;

  4. That the funeral services were provided by [Name of Funeral Home];

  5. That the total funeral or burial expense is approximately PHP [amount];

  6. That I am executing this affidavit to support my claim for burial assistance, funeral benefit, or related death assistance.

IN WITNESS WHEREOF, I have signed this affidavit this [date] at [place].

[Signature] [Name of Affiant]

SUBSCRIBED AND SWORN to before me this [date] at [place], affiant exhibiting competent proof of identity.


XVII. Frequently Asked Questions

1. Can I claim burial assistance even if the funeral bill is not yet fully paid?

Yes, some agencies accept a funeral statement of account, contract, or promissory note. In that case, assistance may be paid directly to the funeral home or issued through a guarantee letter.

2. Can a non-relative claim burial assistance?

Yes, in some cases, especially if the non-relative actually paid for the funeral expenses. However, the agency may require proof of payment, authorization from the family, or an explanation.

3. Is a PSA death certificate always required?

Not always at the initial stage. Some offices accept a local civil registrar copy or hospital-issued death documents first. However, a PSA copy may be required later for insurance, SSS, GSIS, or formal death benefit claims.

4. Can unmarried partners claim burial assistance?

An unmarried partner may face limitations if the benefit is reserved for legal spouses or statutory beneficiaries. However, the partner may still be allowed to claim certain funeral reimbursements if he or she actually paid for the expenses and the program rules allow it.

5. Can the family claim both SSS funeral benefit and DSWD burial assistance?

Usually, yes, if qualified. These benefits come from different programs. However, the claimant should not submit false declarations or duplicate reimbursement claims if the specific program prohibits it.

6. What if the deceased had no SSS or GSIS membership?

The family may still seek assistance from the LGU, DSWD, barangay, charitable institutions, public officials’ assistance programs, or employer-related sources if applicable.

7. What if the deceased was a pensioner?

The family should check with SSS or GSIS, depending on the pension system. Funeral benefits and survivorship benefits may be available.

8. What if the deceased was an OFW?

The family should check OWWA, the Department of Migrant Workers, the recruitment agency, the foreign employer, and any insurance coverage connected with overseas employment.

9. What if the funeral receipt is not in my name?

The person named in the receipt may be treated as the proper claimant. You may need an authorization letter, waiver, affidavit, or proof that you actually paid the amount.

10. Is burial assistance taxable?

Social welfare assistance is generally not treated like ordinary income. However, insurance proceeds, employment benefits, or estate-related transfers may have different tax implications depending on the facts.


XVIII. Remedies When a Claim Is Denied

If a claim is denied, the claimant may:

  1. Ask for the reason for denial in writing;
  2. Submit missing documents;
  3. Correct discrepancies in names, dates, or civil registry records;
  4. Request reconsideration from the agency;
  5. Escalate to the agency’s regional or main office;
  6. Seek help from the Public Attorney’s Office, legal aid office, or local social welfare office;
  7. File the appropriate administrative, labor, civil, or insurance claim if the denial involves an enforceable legal entitlement.

For SSS, GSIS, insurance, and employment benefits, remedies may depend on the specific law, policy, or contract involved.


XIX. Legal and Ethical Warnings

Claimants should avoid the following:

  • Submitting fake receipts;
  • Claiming expenses paid by another person without authority;
  • Concealing previous assistance when disclosure is required;
  • Falsifying indigency;
  • Misrepresenting relationship to the deceased;
  • Using fixers;
  • Signing blank forms;
  • Giving original documents without acknowledgment;
  • Paying unofficial fees.

Fraudulent claims may result in denial, refund obligations, blacklisting, administrative complaints, or criminal prosecution.


XX. Summary

To claim burial assistance in the Philippines, the claimant should first identify all possible sources of aid: DSWD, LGU, SSS, GSIS, OWWA, employer, veterans’ office, barangay, or other benefit-granting institutions. The claimant should then secure the death certificate, funeral documents, valid IDs, proof of relationship, proof of residency or indigency, and authorization documents if needed.

The proper claimant is usually the surviving spouse, child, parent, sibling, legal beneficiary, authorized representative, or person who actually paid the funeral expenses. The process depends on whether the assistance is social welfare-based, contribution-based, employment-based, or statutory.

Burial assistance is meant to reduce the financial burden of death-related expenses. Claims should be filed promptly, honestly, and through official channels. Because requirements and amounts may vary by agency and locality, the claimant should verify the current checklist with the specific office where the claim will be filed.

Disclaimer: This content is not legal advice and may involve AI assistance. Information may be inaccurate.