When the SEC eFAST system shows the wrong company name, registration number, email address, mobile number, or other organization information, do not create a second company account or file a report under a mismatched profile. The correct procedure depends on what is wrong: contact details are generally updated through the MC 28 Submission Portal, legal corporate changes go through eAMEND or the Company Registration and Monitoring Department, and technical or database errors should be reported through the SEC iMessage ticketing system.

What an “organization profile” in eFAST actually represents

The organization profile displayed in the SEC Electronic Filing and Submission Tool is not merely an editable online business profile. Much of its information comes from the SEC’s official corporate records, the company’s compliance with SEC Memorandum Circular No. 28, Series of 2020, and the corporation’s eFAST enrollment data.

This distinction matters because changing a field on a website cannot legally amend a corporation’s Articles of Incorporation, Articles of Partnership, SEC license, or other registration document.

Use this guide to identify the proper correction route:

Incorrect information	Usual source of the information	Proper correction route
Official or alternate email address	MC 28 compliance	File MC 28 Annex G
Official or alternate mobile number	MC 28 compliance	File MC 28 Annex G
Lost access to the company’s eFAST account	MC 28 contact and account-control records	File MC 28 Annex G and, when necessary, an iMessage ticket
Corporate name	Certificate of Incorporation, approved Articles, SEC master record	eAMEND, CRMD correction request, or iMessage ticket
SEC registration number	SEC master record	iMessage ticket; do not attempt to change it through Annex G
Principal office address	Articles of Incorporation or approved amendment	eAMEND or the applicable SEC amendment procedure
Authorized filer’s details	Secretary’s Certificate, board authority, and eFAST filer enrollment	Add, replace, activate, or deactivate the authorized filer
Officers, directors, trustees, or stockholders	General Information Sheet	File the appropriate GIS or Amended GIS
Beneficial ownership information	HARBOR beginning with the applicable 2026 reporting rules	Update through HARBOR, not through the eFAST organization profile

The SEC’s current eFAST materials specifically warn that a report may be reverted when the company name in the uploaded AFS or GIS does not match the SEC registration number and company name appearing in the eFAST profile. A reverted report is treated as not filed.

Legal basis for correcting eFAST company information

The SEC’s authority to require electronic filing and maintain electronic corporate records comes from several Philippine laws.

Revised Corporation Code

Republic Act No. 11232, or the Revised Corporation Code of the Philippines, allows Articles of Incorporation and amendments to be filed electronically. It also authorizes the SEC to develop an electronic filing and monitoring system for corporate registrations, reports, notices, and other documents. The full law is available through Lawphil’s copy of Republic Act No. 11232. (Lawphil)

Securities Regulation Code

Section 5 of Republic Act No. 8799, or the Securities Regulation Code, gives the SEC regulatory and rule-making powers over corporations and other entities under its jurisdiction. These powers are among the legal bases cited by the SEC in issuing its electronic filing rules. The law may be reviewed through Lawphil’s copy of Republic Act No. 8799. (Lawphil)

Electronic Commerce Act

Republic Act No. 8792, or the Electronic Commerce Act of 2000, recognizes the legal validity and enforceability of electronic data messages and electronic documents. This permits SEC filings, acknowledgments, notices, and other transactions to be completed electronically when the applicable SEC requirements are followed.

SEC Memorandum Circular No. 28, Series of 2020

SEC Memorandum Circular No. 28, Series of 2020 requires corporations and other regulated entities to maintain valid official and alternate email addresses and mobile numbers for SEC transactions.

Under MC 28:

The official and alternate email addresses must be different from each other.
The official and alternate mobile numbers must likewise be different.
A mobile number must be from a telecommunications company legally operating in the Philippines.
The designated contact information must be controlled by the corporate secretary, resident agent, managing partner, authorized representative, or other person specified by the circular.
SEC notices sent to the designated email addresses are considered received on the date they are sent.
A change in an official or alternate email address or mobile number must be reported within five days from the date the entity decided to make the change.

Because these addresses may be used for SEC orders, notices, decisions, and compliance communications, an outdated email address is more than a minor technical problem.

Before correcting the eFAST organization profile

Prepare a clear comparison between the information appearing in eFAST and the information supported by the corporation’s official records.

Log in to the company’s eFAST account, when access is still available.
Open the organization or company profile.
Take a screenshot showing the incorrect field.
Write down the exact SEC registration number displayed.
Compare the profile against:
- the Certificate of Incorporation, Registration, or License;
- the latest approved Articles of Incorporation or Partnership;
- approved amendments;
- the latest GIS;
- the latest accepted MC 28 Annex D or Annex G submission;
- the corporation’s eFAST enrollment confirmation; and
- any board resolution or Secretary’s Certificate covering the authorized filer.
Check whether the error is also present in the SEC’s underlying corporate record or only in eFAST.
Record any approaching AFS, GIS, or other reportorial deadline.

This preliminary review prevents a common mistake: using MC 28 Annex G to correct information that Annex G is not legally designed to change.

How to change the company email or mobile number in eFAST

An incorrect official or alternate email address or mobile number is generally corrected through the SEC MC 28 Submission Portal, using Annex G—Notice to Change E-mail Address and/or Cellular Phone Number.

The current eFAST notice also directs companies with an existing account, as well as companies that have lost access or control of an eFAST company account, to file an MC 28 Annex G amendment. (Mc28 Submission Portal)

Step 1: Download the current forms

From the Amendment section of the MC 28 Submission Portal, download:

Annex G; and
the Certificate of No Intra-Corporate Dispute.

Use the forms provided by the portal rather than an old copy stored on a computer. Templates and portal requirements may be revised.

Step 2: Complete Annex G accurately

Annex G asks for:

the complete corporate name;
the SEC registration number;
the email address to be replaced;
the new email address;
whether the new email is official or alternate;
the mobile number to be replaced;
the new mobile number; and
whether the new mobile number is official or alternate.

Only complete the portions that apply. When replacing both the official and alternate contact details, make each designation unmistakable and ensure that the official and alternate entries are not identical.

The corporate name and registration number should match the Certificate of Incorporation or SEC license exactly. Avoid omitting “Inc.,” “Corporation,” “Corp.,” “Foundation,” “OPC,” or similar words that form part of the registered name.

The prescribed Annex G contains either an Authorization for a duly authorized representative or a Certification of Authorization for the corporate secretary. Use the appropriate portion and remove or mark the inapplicable alternative clearly.

Step 3: Establish the signatory’s authority

When the corporate secretary signs the Certification of Authorization, the form refers to a board resolution approving the new contact details.

When another representative signs, prepare proof that the person is authorized to act for the corporation. Depending on the corporation’s circumstances, this may include:

a notarized Secretary’s Certificate;
a board resolution;
a Special Power of Attorney; or
authority given to the resident agent of a foreign corporation.

MC 28 requires proof of authority when an authorized representative controls the designated contact details or signs the submission.

Step 4: Complete the Certificate of No Intra-Corporate Dispute

The current MC 28 amendment page lists a Certificate of No Intra-Corporate Dispute as a separate requirement.

This document addresses the possibility that two rival groups are attempting to control the same corporation’s SEC contact information. Under Section 13 of MC 28, double filings may lead the SEC to investigate whether an intra-corporate dispute exists. Relevant submissions and GIS filings may be marked “DISPUTED,” and the marking may require an appropriate court order to remove. (Mc28 Submission Portal)

Do not sign a no-dispute certification when there is an actual board, stockholder, membership, or management dispute over control of the corporation.

Step 5: Sign and notarize the documents

Follow the downloadable templates and signature instructions exactly. As a practical filing measure, prepare signed and notarized PDF copies unless the current portal instructions expressly provide another form of execution.

Use clear scans in portrait orientation. Make sure that:

all text is readable;
no signatures, notarial seals, or page edges are cut off;
the corporate name is consistent across all documents;
the PDF is not password-protected; and
each file complies with the portal’s size and format limits.

The SEC’s MC 28 submission guide describes the upload of the signed and notarized physical document after verification.

Step 6: Submit through the Amendment section

On the MC 28 portal:

Accept the privacy and submission terms.
Select the Amendment transaction.
Enter the complete SEC registration number.
Confirm that the retrieved corporate name is correct.
Encode the requested contact information.
Complete any email or one-time-password verification required by the portal.
Upload Annex G.
Upload the Certificate of No Intra-Corporate Dispute.
Upload supporting authority documents when required.
Review all entries before submitting.
Save the confirmation page, reference number, and screenshots.

If the original MC 28 compliance was submitted through email and the portal cannot locate it, the current amendment page warns that the information may not yet be in the registry. In that situation, use SEC iMessage or the contact channel displayed by the portal instead of repeatedly creating new submissions. (Mc28 Submission Portal)

Step 7: Monitor the correction

The public MC 28 portal presently identifies its amendment status-inquiry function as under maintenance. Keep the submission reference and use the SEC iMessage system when follow-up is necessary. (Mc28 Submission Portal)

A portal acknowledgment does not always mean that the eFAST profile has already been updated. Allow time for post-evaluation and database synchronization before filing a report that depends on the corrected profile.

What to do if you no longer control the old email address

Loss of access often happens after an employee resigns, an external accountant disengages, a corporate secretary is replaced, or a company email domain expires.

The SEC’s eFAST notice treats this as an MC 28 Annex G matter. Prepare the same Annex G amendment and corporate authority documents, making it clear that the corporation is replacing contact details because it no longer controls the old account.

When the portal sends verification to an inaccessible email address or does not permit the transaction to proceed:

Do not create another eFAST company enrollment.
Open a ticket through SEC iMessage.
Select eFAST Account concerns under the Information and Communications Technology Department, when available.
For an MC 28 registry issue, select Requests Follow-up (MC 28) or the closest current service under the Company Registration and Monitoring Department.
Attach:
- the completed Annex G;
- the Certificate of No Intra-Corporate Dispute;
- the Secretary’s Certificate or board resolution;
- the SEC Certificate of Incorporation or License;
- the latest GIS;
- proof of the previous MC 28 submission, when available;
- the eFAST screenshot; and
- the MC 28 portal reference or error screenshot.

The 2026 iMessage service directory expressly includes “eFAST Account concerns,” “Correction/update of company information,” “Requests Follow up (MC 28),” “Company not Found on SEC System,” and “Multiple Records Found.” (Securities and Exchange Commission)

How to correct the company name or SEC registration number

MC 28 Annex G cannot amend a corporate name or SEC registration number.

When the legal corporate name has changed

A corporate name change requires an amendment of the Articles of Incorporation or other constitutive document and SEC approval. For covered domestic corporations and partnerships, the application is generally processed through SEC eAMEND.

After the amendment is approved, retain:

the Certificate of Filing of Amended Articles;
the approved Amended Articles;
the name-reservation document, when applicable;
the updated GIS; and
proof of the corporation’s MC 28 contact information.

If eFAST continues to show the former name after approval, file an iMessage ticket under Correction/update of company information or eFAST Account concerns, attaching the approved amendment documents. eAMEND covers corporate-name and principal-office amendments, among other changes to the Articles or By-Laws. (eAMEND)

When the SEC registration number is wrong

The SEC registration number is the unique identifier assigned to the entity. It should not be changed merely because another number appears on a BIR certificate, business permit, old document, or internal accounting record.

If the number displayed in eFAST does not match the SEC Certificate of Incorporation, Registration, or License:

Take a screenshot.
Obtain a clear copy of the SEC certificate.
Check whether the company has duplicate or multiple SEC records.
File an iMessage ticket under:
- Correction/update of company information;
- Multiple Records Found;
- Company not Found on SEC System; or
- eFAST Account concerns.
Do not submit an annual report using another entity’s registration number.

When the SEC certificate itself contains an error

A clerical error appearing in an issued SEC registration document may require a Verified Petition for Correction of Entries of Company Registration Documents, rather than a simple technical ticket. This service appears in the SEC iMessage directory under the Company Registration and Monitoring Department. (Securities and Exchange Commission)

How to correct a principal office address

The MC 28 portal expressly states that declaring or changing the principal office address is not part of the MC 28 amendment process.

If the address in the Articles of Incorporation must be changed, use eAMEND or the applicable CRMD procedure. If the Articles already contain the correct address but eFAST displays an outdated address, file an iMessage request for correction or updating of company information and attach the approved Articles and latest GIS. (Mc28 Submission Portal)

Do not use Annex G merely because it contains a reference to the corporation’s office address in its authorization paragraph. That reference identifies the corporation; it does not amend the registered principal office.

What if the profile is correct but the wrong report was uploaded?

Sometimes the “wrong company profile” reversion does not mean that the profile itself is defective. It may mean that the filer uploaded Company A’s AFS or GIS while logged in under Company B.

Before submission, an uploaded form may generally be reviewed, replaced, or archived within eFAST. Once submitted, the filer should not assume that deleting a local copy or uploading another document automatically withdraws the first filing.

If the SEC reverts the report:

Read the exact reversion reason.
Confirm the corporate name and SEC registration number in the PDF.
Log in to the correct company profile.
Upload the corrected report.
Enter the correct period covered and submission type.
Submit the form again.
Wait for the new acknowledgment or QR code.

The SEC eFAST User Guide states that reverted reports are considered not filed or not received and must be resubmitted.

If the incorrect report has already been accepted, use iMessage and select eFAST Submitted Document or the closest applicable eFAST service. Provide both the erroneous filing reference and the corrected document. Do not conceal the mistaken filing by submitting multiple unexplained versions.

Documents commonly needed

Document	When it is useful
Screenshot of the eFAST organization profile	Shows the exact incorrect information
Certificate of Incorporation, Registration, or License	Proves the legal name and SEC registration number
Latest approved Articles and amendments	Proves the current corporate name, address, purpose, or other legal data
Latest GIS	Supports current officers, address, and other corporate information
MC 28 Annex G	Changes official or alternate email and mobile details
Certificate of No Intra-Corporate Dispute	Required by the current MC 28 amendment portal
Secretary’s Certificate or board resolution	Establishes authority for the change
Prior MC 28 receipt or reference number	Helps locate the existing MC 28 registry record
eFAST enrollment confirmation	Helps prove the existing company account
iMessage ticket number and correspondence	Creates a traceable record of the correction request
Approved eAMEND documents	Supports a legal change already approved by the SEC

Timelines, costs, and filing deadlines

The most definite timeline is the five-day period under Section 12 of MC 28 for reporting a decision to replace an official or alternate email address or mobile number. File the amendment promptly even when no annual filing is immediately due.

The SEC portal does not guarantee that every profile correction will be reflected immediately. Straightforward contact updates may be resolved faster than cases involving:

an inaccessible former email;
duplicate corporate records;
competing board factions;
a recently approved name or address amendment;
a foreign corporation’s resident-agent records;
inconsistent company names across several SEC systems; or
an unresolved suspension or revocation status.

The public MC 28 amendment page does not presently display a separate assessment step or published amendment fee. Practical expenses may nevertheless include notarization, document certification, apostille or authentication where applicable, scanning, and obtaining copies of SEC records.

A pending correction does not automatically extend the deadline for an AFS, GIS, or other report. Preserve evidence showing that the company attempted to correct the profile before the due date, including portal references, screenshots, and iMessage ticket timestamps.

Special considerations for foreign corporations

A foreign corporation licensed to do business in the Philippines normally acts through its Philippine resident agent or another duly authorized representative.

For MC 28 purposes:

The designated mobile number must satisfy the circular’s requirement of a number issued by a telecommunications company legally operating in the Philippines.
Authority documents should clearly establish the resident agent’s or representative’s power to act.
The foreign corporation’s name should match the SEC License to Do Business, including punctuation and branch or representative-office designation.
A foreign-only email or mobile contact that cannot reliably receive SEC authentication messages may cause delays.
When documents must be executed abroad, confirm through iMessage whether the particular document must be notarized and apostilled or authenticated before upload.

Using a Philippine resident agent to execute the correction is often more practical than arranging foreign notarization, provided the resident agent has sufficient authority.

Common mistakes that delay profile corrections

Creating another company account

A second enrollment may produce duplicate records or trigger an intra-corporate dispute review. Recover or correct the existing account instead.

Using Annex G to change the principal office

Annex G changes email addresses and mobile numbers. It does not amend the Articles of Incorporation.

Entering a shortened corporate name

Use the complete registered name, including “Inc.,” “Corp.,” “OPC,” or other legally registered wording.

Omitting part of the registration number

Older SEC numbers may have formats different from newer registrations. Copy the complete number from the SEC certificate.

Using the same official and alternate contact

MC 28 requires the official and alternate email addresses to be distinct. The same rule applies to the official and alternate mobile numbers.

Replacing contact details without board authority

A change made by a former employee, bookkeeper, or service provider without corporate authority may be challenged and may raise an intra-corporate dispute issue.

Changing only the latest GIS

Updating contact information in the GIS does not replace the need to file Annex G when the official or alternate MC 28 contact has changed.

Assuming an iMessage ticket completes the amendment

An iMessage ticket is a request or technical support record. When Annex G or an approved amendment is legally required, the underlying filing must still be completed.

Waiting until the annual-report deadline

A correction may require manual review. Start as soon as the discrepancy is discovered.

Frequently Asked Questions

Can I edit the organization profile directly inside eFAST?

Some user-managed information may be available in account settings, but core company identity and MC 28 contact details should not be treated as freely editable fields. Use Annex G, eAMEND, or an iMessage correction request depending on the information involved.

What form should I use to change the company email in eFAST?

Use MC 28 Annex G—Notice to Change E-mail Address and/or Cellular Phone Number and submit it through the Amendment section of the MC 28 Submission Portal.

Can Annex G change both the official and alternate email addresses?

Yes, but clearly identify which old address is being replaced and whether each new address is official or alternate. The two new addresses must be different.

What should I do if the old email address is no longer accessible?

File Annex G and prepare proof of corporate authority. If the portal requires verification through the inaccessible email, open an iMessage ticket under eFAST Account concerns or the applicable MC 28 follow-up service.

Can I use Annex G to change the corporate name?

No. A legal name change normally requires an amendment approved by the SEC through eAMEND or the appropriate CRMD process. Annex G is limited to email and mobile-number changes.

Why was my AFS or GIS reverted for “wrong company profile”?

The corporate name in the uploaded report may not match the company name and SEC registration number in the eFAST profile. The SEC cross-checks these details. Correct the PDF, use the correct company account, and resubmit.

Does a reverted report count as filed on the original date?

No. The current eFAST User Guide states that a reverted or rejected report is considered not filed or not received. The corrected report must be resubmitted.

How long does an eFAST profile correction take?

The SEC does not publish one universal completion period for all corrections. Processing depends on whether the issue is a simple MC 28 update, a technical database problem, a legal amendment, a duplicate record, or a disputed account.

Do I need to notarize Annex G?

Prepare the current portal form according to its execution instructions. In practice, MC 28 amendment documents and supporting certifications should be signed and notarized before scanning unless the current portal expressly permits another method.

Where do I follow up on a profile correction?

Use the SEC iMessage system. Select the service that best matches the problem, such as eFAST Account concerns, Correction/update of company information, Requests Follow-up (MC 28), Company not Found on SEC System, or Multiple Records Found.

Key Takeaways

Identify the incorrect field before choosing a correction procedure.
Use MC 28 Annex G for official or alternate email and mobile-number changes.
File contact changes within five days from the decision to make the change.
Use eAMEND for legal amendments such as a corporate-name or principal-office change.
Use SEC iMessage for eFAST account problems, stale database information, duplicate records, or system errors.
Do not create a second company account merely because access to the first account was lost.
A report reverted for a wrong company profile is considered not filed and must be resubmitted.
Keep copies of all forms, receipts, screenshots, portal references, and iMessage tickets until the corrected profile is verified.