Introduction
A common dispute at the end of employment is whether an employer may deduct from a worker’s final pay the value of company property that was allegedly lost, damaged, or not returned. Examples include laptops, uniforms, tools, cash collections, mobile phones, ID cards, radios, vehicles, documents, or inventory entrusted to the employee.
In the Philippines, the short answer is: an employer generally cannot automatically deduct the cost of lost company property from an employee’s final pay unless the deduction is authorized by law, clearly supported by facts, and made with due process or valid written authority. A company may recover actual losses in proper cases, but it cannot simply treat the employee’s final wages as a convenient collection fund.
Final pay usually includes unpaid salary, proportionate 13th month pay, unused leave conversions if company policy or contract grants them, separation pay if applicable, tax refunds if any, and other amounts due under law, contract, policy, or collective bargaining agreement. Because these amounts are compensation earned by the employee, the employer’s power to make deductions is limited.
Governing Principles Under Philippine Labor Law
Philippine labor law protects wages. The Labor Code generally prohibits employers from withholding wages or making unauthorized deductions. Wages are not ordinary debts that the employer can freely set off against alleged claims. The law recognizes that employees depend on wages for subsistence, so deductions must fall within legal exceptions.
The governing principle is that deductions from wages are not allowed unless they are authorized by law, regulations, contract, valid employee consent, or established lawful practice. Even then, the deduction must be reasonable, supported, and not contrary to labor standards.
For final pay, the same principle applies. The fact that employment has ended does not give the employer a broader right to deduct. Final pay remains compensation and benefits due to the employee.
What Counts as “Final Pay”?
Final pay is the sum of all compensation and benefits still owed to an employee at the end of employment. Depending on the facts, it may include:
- Unpaid salary or wages up to the last day worked;
- Pro-rated 13th month pay;
- Unused service incentive leave or convertible leave credits;
- Separation pay, if required by law, contract, policy, company practice, or CBA;
- Commissions, incentives, or bonuses that have already vested under company rules;
- Reimbursements properly supported by receipts or policy;
- Tax refund or adjustment, if any;
- Retirement benefits, if applicable;
- Other monetary benefits promised by contract, policy, or law.
An employer may require clearance procedures before releasing final pay, but clearance is not a license to impose arbitrary deductions. Clearance may be used to determine accountability, confirm return of company property, and compute obligations, but the employer must still follow the law.
May the Employer Deduct the Cost of Lost Property?
General Rule
An employer may not unilaterally deduct the cost of lost property from final pay based only on its own accusation, estimate, or internal computation. A deduction is risky and may be illegal if there is no lawful basis, no employee authorization, no proof of actual loss, or no fair process.
The employer must establish at least the following:
- The property existed and belonged to the employer;
- The property was entrusted to the employee;
- The employee had a duty to return or safeguard it;
- The property was actually lost, damaged, or not returned;
- The loss was attributable to the employee’s fault, negligence, willful act, or breach of duty;
- The amount charged represents the actual, reasonable, and provable value of the loss;
- The deduction is authorized by law, contract, written consent, or a valid policy not contrary to law;
- The employee was given notice and a chance to explain.
Without these, deducting from final pay may be treated as an unlawful withholding of wages.
Authorized Deductions From Wages
Philippine law recognizes certain lawful deductions, such as:
- SSS, PhilHealth, and Pag-IBIG contributions;
- Withholding tax;
- Union dues, if properly authorized;
- Insurance premiums or benefits-related deductions, if allowed and authorized;
- Salary loans or advances, if supported by agreement;
- Deductions authorized by the employee in writing for a lawful purpose;
- Deductions allowed by law, regulations, court order, or government authority.
Deductions for lost company property are not automatically included in ordinary statutory deductions. They require a separate lawful basis.
Written Authorization: Is It Enough?
Many employers rely on employment contracts, accountability forms, clearance forms, equipment custody receipts, or handbook provisions stating that lost company property may be charged to the employee.
A written authorization helps, but it is not always enough. The authorization must be:
- Clear and specific;
- Voluntary;
- For a lawful purpose;
- Not contrary to labor standards;
- Supported by proof of actual accountability;
- Applied fairly and reasonably.
A blanket clause saying “the company may deduct any amount it deems necessary from final pay” is vulnerable. It gives the employer excessive discretion and may be challenged as an unlawful waiver of labor rights.
A stronger clause would identify the property, acknowledge receipt by the employee, state the employee’s duty of care, explain when liability arises, and require actual valuation and due process before deduction.
Even with a signed accountability form, the employer should not deduct automatically. The employee may have defenses, such as theft without negligence, normal wear and tear, force majeure, prior return of the item, company custody after turnover, defective inventory records, or inflated valuation.
Clearance Process and Final Pay
Employers commonly require resigning or separated employees to undergo clearance before final pay is released. This is generally recognized as a legitimate management practice, especially where the employee handled company funds, documents, tools, devices, inventory, vehicles, or confidential materials.
However, clearance should not be abused. It should not be used to indefinitely delay final pay, pressure the employee to accept questionable deductions, or punish the employee for resignation or filing a complaint.
A fair clearance process should:
- List the specific accountabilities;
- Provide copies of acknowledgment receipts or property forms;
- Give the employee an opportunity to return items or dispute the charge;
- Use reasonable depreciation or actual value, not arbitrary replacement cost;
- Distinguish between loss, ordinary wear and tear, and damage from normal use;
- Release undisputed amounts while resolving disputed claims where possible;
- Document the employee’s explanation and the company’s decision.
If the employee contests the deduction, the employer should be careful about withholding the entire final pay. At most, the employer should identify the disputed amount and avoid withholding amounts clearly unrelated to the alleged accountability.
Lost Property vs. Unreturned Property
There is an important distinction between property that is unreturned and property that is truly lost.
If an employee still has the company laptop, phone, uniform, tool, ID, or vehicle and refuses to return it, the employer has a stronger basis to demand return or payment. The property remains company-owned, and failure to return it may justify legal action or disciplinary consequences.
If the property is lost, the question becomes more complicated. Loss alone does not automatically create employee liability. The employer must show that the employee was at fault, negligent, or contractually responsible under valid terms. For example:
- If the employee lost a company phone because it was left unattended in a public place, liability may be easier to establish.
- If the phone was stolen during a robbery despite reasonable care, liability may be harder to impose.
- If the laptop malfunctioned from age or ordinary wear, charging the employee the full replacement cost may be improper.
- If the property was surrendered to a supervisor but the records were not updated, the employee should not be charged without proof.
Negligence and Employee Liability
An employee may be liable for company property if loss or damage was caused by negligence, willful misconduct, fraud, or breach of a known duty.
Negligence generally means failure to exercise the care that a reasonably prudent person would exercise under similar circumstances. In workplace property cases, relevant questions include:
- Was the item properly entrusted to the employee?
- Did the employee sign an accountability form?
- Was the employee trained or instructed on safekeeping?
- Was the item necessary for work?
- Was the loss caused by careless handling?
- Were company policies clear and communicated?
- Was the loss unavoidable despite reasonable care?
- Did the employee immediately report the loss?
- Did the company contribute to the loss through poor controls or unsafe procedures?
The employer bears the burden of proving that the employee is accountable. Suspicion is not enough.
Full Replacement Cost Is Not Always Proper
Even where the employee is liable, the amount deducted must be fair. Employers sometimes charge the full purchase price or full replacement cost of an item even though it was already old, depreciated, defective, or partially worn out. This can be excessive.
A lawful and reasonable charge should consider:
- Acquisition cost;
- Age of the item;
- Depreciation;
- Fair market value at the time of loss;
- Salvage value, if damaged but not destroyed;
- Whether the item was already due for replacement;
- Whether insurance covered part of the loss;
- Whether the employee’s fault was partial or complete;
- Whether company policy sets a lawful valuation method.
For example, charging an employee the full current price of a brand-new laptop for a five-year-old company laptop may be unreasonable. A fairer computation would consider depreciated value, unless there is a valid agreement clearly providing otherwise and the amount is not unconscionable.
Deductions Must Not Reduce Wages Below Legal Standards
Even where a deduction is authorized, it must not violate minimum wage, labor standards, or public policy. Deductions that effectively deprive an employee of earned wages may be challenged, especially when the employee is a rank-and-file worker and the amount is large relative to salary.
Philippine labor law disfavors arrangements that shift the employer’s business losses to employees. The cost of doing business generally belongs to the employer. Employees may be held liable for their own fault, but they should not become insurers of company property in all circumstances.
Cash Shortages, Inventory Losses, and Similar Accountabilities
The issue also arises in cases involving cashiers, sales personnel, warehouse staff, delivery riders, drivers, collectors, and inventory custodians.
Employers sometimes impose automatic deductions for:
- Cash shortages;
- Missing inventory;
- Damaged goods;
- Lost receipts;
- Uncollected accounts;
- Delivery discrepancies;
- Customer complaints;
- Unreturned uniforms or equipment.
These deductions are not automatically valid. The employer must show that the employee is personally responsible and that the amount is accurate. In cash or inventory cases, the employer should have reliable records, turnover procedures, audits, CCTV or transaction logs where available, and an opportunity for the employee to dispute the finding.
A “shortage” may result from system errors, shared access, poor controls, supervisor override, theft by others, pricing errors, voided transactions, or reconciliation mistakes. The mere fact that an employee was assigned to an area does not always prove personal liability.
What About Signed Quitclaims or Waivers?
Some employers require employees to sign quitclaims, waivers, or release forms before receiving final pay. These documents may state that the employee accepts the computation and waives future claims.
Quitclaims are not automatically invalid, but they are strictly examined. A quitclaim may be ineffective if it was signed under pressure, if the consideration was unconscionably low, if the employee did not understand what was being waived, or if it was used to defeat labor rights.
If the deduction for lost property is questionable and the employee signs a waiver only to receive the remaining final pay, the waiver may still be challenged. The better practice is to provide a transparent computation and avoid coercive clearance practices.
Due Process Considerations
If the employer intends to hold the employee liable for lost property, basic fairness requires notice and opportunity to explain. This is especially important if the alleged loss is also being treated as misconduct, negligence, fraud, or breach of trust.
The employer should ideally issue a written notice identifying:
- The property involved;
- Date of issuance or accountability;
- Circumstances of the alleged loss;
- Evidence supporting the charge;
- Amount proposed to be charged;
- Basis for valuation;
- Deadline for explanation;
- Possible consequences.
The employee should be allowed to submit an explanation, receipts, proof of return, police report, incident report, photos, messages, witness statements, or other evidence. The employer should then issue a reasoned decision.
Although final pay deduction is not always a disciplinary dismissal issue, due process still matters because the employer is depriving the employee of earned compensation.
Employer’s Remedies if Deduction Is Disputed
If the employee disputes liability, the employer is not without remedies. The employer may:
- Demand return of the property;
- Send a written demand for payment;
- Negotiate a settlement;
- File a civil action to recover the value of the property;
- File appropriate criminal complaints in cases involving theft, qualified theft, estafa, or fraud, where facts support such action;
- Raise the matter in appropriate labor proceedings if connected with employment accountability.
However, the employer should avoid self-help remedies that violate wage protection rules. The safer route is to release amounts clearly due and pursue disputed claims through lawful processes.
Employee’s Remedies Against Illegal Deduction
An employee whose final pay was reduced because of alleged lost property may:
- Ask for a written final pay computation;
- Request copies of the property accountability form, clearance findings, and valuation basis;
- Submit a written dispute;
- Demand release of undisputed final pay;
- File a complaint with the Department of Labor and Employment if the issue involves unpaid wages or labor standards;
- File a money claim before the appropriate labor tribunal, depending on the nature and amount of the claim;
- Challenge any quitclaim or waiver signed under pressure;
- Seek legal assistance from DOLE, the Public Attorney’s Office if qualified, a union, or private counsel.
The employee should keep copies of resignation letters, acceptance letters, clearance forms, payslips, company policies, equipment receipts, emails, chat messages, turnover acknowledgments, incident reports, and final pay computations.
Practical Examples
Example 1: Valid Deduction More Likely
An employee was issued a company phone worth ₱20,000 and signed an accountability form. The phone was six months old. The employee admits leaving it in a taxi after a personal errand unrelated to work and cannot recover it. The company gives the employee written notice, asks for an explanation, computes the depreciated value, and the employee signs a specific authorization for deduction.
In this case, a deduction is more likely to be valid because there is proof of accountability, negligence, actual loss, valuation, and written authorization.
Example 2: Deduction Questionable
A warehouse employee resigns. The company deducts ₱15,000 for “missing stocks” discovered during inventory, but several employees had access to the warehouse, records were incomplete, and no specific items were traced to the employee. The employee was not asked to explain.
This deduction is questionable. The employer has not clearly established personal liability or due process.
Example 3: Deduction Excessive
An employee loses a four-year-old laptop originally purchased for ₱60,000. The employer deducts ₱60,000 from final pay without considering depreciation.
Even if the employee was negligent, the full purchase price may be excessive. The proper amount should be based on reasonable value at the time of loss, unless a lawful and fair agreement provides otherwise.
Example 4: No Liability
A company motorcycle assigned to a rider was stolen while parked in a designated company-approved parking area during work. The rider immediately reported the theft, filed a police report, and followed company procedures. There is no proof of negligence.
A deduction from final pay would likely be improper because loss occurred despite reasonable care.
Example 5: Unreturned Property
An employee resigns and refuses to return a company laptop despite written demand. The laptop is identified by serial number, and the employee signed a property acknowledgment form.
The employer has a stronger claim. Still, the employer should document the demand, allow return, compute the value reasonably, and ensure any deduction has a lawful basis.
Can the Employer Withhold the Entire Final Pay Until Clearance Is Completed?
An employer may conduct a reasonable clearance process, but indefinite withholding is risky. The employer should not withhold final pay longer than necessary, especially for amounts unrelated to the alleged accountability.
A reasonable approach is:
- Complete clearance promptly;
- Notify the employee of any issue;
- Release undisputed amounts;
- Temporarily hold only the disputed amount if legally justified;
- Provide written computation and explanation;
- Resolve the dispute through agreement or legal process.
Withholding the entire final pay over a minor or unsupported property issue may expose the employer to a labor complaint.
Company Policy Must Be Reasonable
A company policy on lost property should be written, communicated, and consistently applied. It should not impose automatic liability regardless of fault.
A fair policy should state:
- Which employees are accountable for company property;
- How property is issued and returned;
- Required care and safekeeping standards;
- Reporting procedure for loss, theft, or damage;
- Investigation procedure;
- Employee’s right to explain;
- Valuation method;
- Depreciation rules;
- Conditions for deduction;
- Requirement of written authorization or lawful basis;
- Appeal or dispute process.
A policy that says employees must pay for all losses “regardless of cause” may be challenged as unfair, especially if it shifts normal business risk to workers.
Special Considerations for Managers and Trust Positions
Employees in managerial, fiduciary, cashiering, finance, inventory, logistics, or property-custody roles may be held to a higher standard because they handle company assets. However, higher responsibility does not eliminate the need for proof.
The employer must still establish actual accountability, fault or breach of duty, and reasonable valuation. A position of trust does not justify arbitrary deductions.
What if There Is a Criminal Element?
Some property cases involve possible theft, qualified theft, estafa, falsification, or fraud. Employers should be cautious. A criminal accusation requires stronger evidence and should not be used merely as leverage to force the employee to accept a deduction.
If the employee intentionally appropriated company property, the employer may pursue appropriate legal remedies. But if the issue is simple loss or negligence, treating it as a criminal case may be improper.
Deduction from final pay and criminal liability are separate matters. Payment or deduction does not automatically erase criminal liability if a crime was committed, and refusal to accept a deduction does not automatically prove criminal intent.
Burden of Proof
The employer has the burden to prove the basis of deduction. It should be able to produce:
- Property acknowledgment receipt;
- Inventory record;
- Serial number or item description;
- Policy or contract provision;
- Proof of issuance to the employee;
- Proof of non-return, loss, or damage;
- Incident report;
- Employee explanation;
- Valuation or depreciation computation;
- Written authorization for deduction, where relied upon;
- Final pay computation.
If the employer cannot prove these, the deduction may be invalid.
Employee Defenses
An employee may dispute deduction by showing:
- The property was never issued;
- The property was already returned;
- The employee did not have exclusive custody;
- Other persons had access;
- The item was lost without negligence;
- The loss was caused by theft, robbery, accident, force majeure, or company security failure;
- The amount charged is inflated;
- The item was already depreciated or defective;
- The policy was not communicated;
- The employee did not sign any valid authorization;
- The employer failed to provide due process;
- The deduction consumed wages or benefits unlawfully;
- The final pay computation is inaccurate.
Best Practices for Employers
Employers should avoid automatic deductions. The better practice is to:
- Issue company property through written accountability forms;
- Include serial numbers, condition, value, and date of issuance;
- Train employees on safekeeping and reporting;
- Require immediate incident reports for loss or damage;
- Investigate before imposing liability;
- Give the employee written notice and opportunity to explain;
- Use fair market or depreciated value;
- Secure specific written authorization for deduction;
- Release undisputed final pay promptly;
- Keep complete documentation;
- Apply policies consistently;
- Avoid punitive or excessive charges.
This protects the company while reducing exposure to labor complaints.
Best Practices for Employees
Employees should:
- Keep copies of property acknowledgment forms;
- Inspect company property upon receipt;
- Report defects immediately;
- Return property with written acknowledgment;
- Take photos or videos during turnover if appropriate;
- Report loss, theft, or damage immediately;
- File a police report for theft or robbery;
- Ask for a final pay computation;
- Do not sign unclear waivers or quitclaims without understanding them;
- Dispute unsupported deductions in writing;
- Keep copies of all communications;
- Seek assistance if final pay is withheld.
Is Employee Consent Required?
In many cases, yes. If the employer relies on deduction from wages or final pay rather than a separate collection action, written employee authorization is important. The authorization should be specific, informed, and voluntary.
However, employers sometimes argue that prior contracts, accountability forms, or clearance forms already authorize deductions. Whether this is valid depends on the wording, circumstances, and fairness of the deduction. A general authorization may not protect the employer if the charge is unsupported or excessive.
Can the Employer Deduct Without Consent if the Employee Clearly Owes the Amount?
This is the difficult area. Even if the employer believes the employee owes the amount, wage deduction rules still limit unilateral action. The safer legal position is that the employer should obtain written authorization or pursue the claim through proper proceedings.
An employer that deducts without consent risks a claim for illegal deduction or nonpayment of wages, unless it can clearly point to a legal, contractual, or regulatory basis allowing the deduction.
Is Set-Off or Compensation Allowed?
In ordinary civil law, debts may sometimes be offset against each other. But employment wages are specially protected. An employer should not assume that it can simply offset alleged property losses against final wages as if both were ordinary commercial debts.
Labor standards policy generally disfavors unilateral set-off because it allows the employer to decide its own claim and satisfy it out of wages without neutral adjudication. If the debt is disputed, the employer should not act as judge, creditor, and collecting agent at the same time.
Effect of Resignation, Termination, or AWOL
The legality of deduction does not depend solely on how employment ended.
Resignation
A resigning employee must return company property and settle valid accountabilities. But resignation does not authorize unsupported deductions.
Termination for Cause
If the employee was dismissed for misconduct involving property loss, the employer may have a stronger claim, but must still prove the amount and basis of deduction.
Retrenchment, Redundancy, Closure, or Authorized Cause
Even if separation pay is due, the employer should be cautious in deducting alleged property losses. Separation pay is a statutory or legally recognized benefit in authorized cause cases. Deducting from it without solid basis may be challenged.
AWOL or Abandonment
If an employee goes absent without leave and does not return company property, the employer may demand return and document accountability. But the employer should still comply with due process and lawful deduction rules before reducing final pay.
Role of the Employment Contract
Employment contracts often contain provisions on accountability. A valid clause may support an employer’s claim, but it cannot override labor law. Contractual provisions that waive statutory wage protections, authorize arbitrary deductions, or impose penalties grossly disproportionate to the loss may be challenged.
A lawful contract provision should be read together with labor standards, company policy, evidence, and due process.
Role of the Employee Handbook
The employee handbook may define property accountability and deductions. For it to be effective, the employer should show that:
- The handbook was issued to the employee;
- The employee acknowledged receipt;
- The policy is clear;
- The policy is lawful and reasonable;
- The policy was consistently enforced;
- The employee was given due process.
A hidden, vague, or inconsistently applied policy is weak support for deduction.
Role of Accountability Forms
An accountability form is important evidence. It may show that the employee received a specific item and accepted responsibility for it.
A good accountability form should include:
- Employee name and position;
- Date of issuance;
- Detailed item description;
- Serial number, asset tag, or identifying marks;
- Condition upon issuance;
- Approximate value;
- Employee’s duties regarding care and return;
- Consequences of loss or damage;
- Return acknowledgment section;
- Signatures of employee and issuing officer.
Still, an accountability form does not automatically prove negligence. It proves receipt and custody, but the circumstances of loss must still be evaluated.
Treatment of Tools, Uniforms, and Equipment
Deductions for uniforms, tools, and equipment are common but must be handled carefully. If the item is required primarily for the employer’s business, charging the employee may be improper unless allowed by law and policy. For example, uniforms required by the employer are generally part of business operations. If the employee loses or fails to return them, the employer may have a claim, but automatic deduction still requires legal basis and fairness.
For tools and equipment, liability depends on custody, cause of loss, and policy. Normal wear and tear should not be charged to the employee.
Normal Wear and Tear
Employees should not be charged for ordinary wear and tear resulting from normal work use. Company property depreciates over time. Scratches, fading, battery degradation, minor dents, or reduced performance may be normal depending on the item and usage.
Charging employees for normal wear and tear improperly transfers business costs to labor.
Insurance and Third-Party Recovery
If the employer receives insurance proceeds or recovers the property, it should not collect more than the actual loss. Double recovery is improper. If the employee paid for the item and the property is later recovered in usable condition, the employer should address refund, return, or adjustment.
Deductions From 13th Month Pay and Benefits
The 13th month pay is a statutory benefit. Deducting alleged property losses from it is risky unless clearly authorized and lawful. Employers should be especially cautious when the deduction affects statutory minimum benefits.
Similarly, leave conversions, separation pay, and other benefits should not be reduced without a valid and documented basis.
Timeline for Release of Final Pay
Philippine labor advisories have recognized a general standard for release of final pay within a reasonable period after separation, often counted from the date of separation or completion of clearance, unless a more favorable policy, agreement, or practice applies. Employers may use clearance to settle accountabilities, but they should not use it to cause unreasonable delay.
Where there is a disputed property charge, the employer should document the issue and avoid indefinite withholding.
Common Employer Mistakes
Employers often create liability by doing the following:
- Deducting without written authorization;
- Charging full replacement cost without depreciation;
- Failing to prove the item was issued to the employee;
- Ignoring the employee’s explanation;
- Treating theft without negligence as employee liability;
- Deducting for shared inventory losses without proof;
- Withholding the entire final pay;
- Using vague clearance findings;
- Requiring coerced quitclaims;
- Applying policies inconsistently;
- Deducting from statutory benefits without clear basis;
- Failing to release a written computation.
Common Employee Mistakes
Employees also weaken their position when they:
- Fail to return company property properly;
- Return items without written acknowledgment;
- Ignore clearance notices;
- Delay reporting loss or theft;
- Admit liability without understanding the amount;
- Sign waivers without requesting computation;
- Lose copies of accountability forms;
- Communicate only verbally;
- Fail to dispute deductions promptly;
- Assume that resignation ends all property obligations.
Recommended Legal Test
A practical legal test is:
First, was there property accountability? There must be proof that the item was issued to or entrusted to the employee.
Second, was there actual loss, damage, or non-return? The employer must prove the property is missing, damaged, or not returned.
Third, was the employee at fault or legally responsible? Loss alone is not enough. There must be negligence, willful act, breach of duty, or valid contractual responsibility.
Fourth, is the amount reasonable? The charge must reflect actual loss, depreciation, and fair value.
Fifth, is deduction legally authorized? There must be law, valid written authorization, contract, policy, or other lawful basis.
Sixth, was the employee given due process? The employee must have notice and opportunity to contest the charge.
If any of these elements is missing, the deduction is vulnerable.
Conclusion
In the Philippine setting, an employer is not absolutely barred from recovering the cost of lost company property. Employees may be held liable for company assets entrusted to them when loss or damage is caused by negligence, fault, willful misconduct, or breach of a valid accountability obligation.
However, the employer generally cannot automatically deduct the amount from final pay. Final pay consists of earned wages and benefits protected by labor law. Any deduction must be lawful, documented, reasonable, and supported by due process. The employer must prove the employee’s accountability, the actual loss, the employee’s fault or legal responsibility, and the correct amount. Written authorization or a valid policy is important, but it does not excuse arbitrary or excessive deductions.
The fairest rule is this: company property must be returned, valid accountabilities must be settled, but earned wages and benefits cannot be withheld or reduced merely because the employer claims a loss. The employer must prove the claim and make any deduction only in a lawful manner.