The explosion of online lending applications in the Philippines since 2018 has been accompanied by widespread, systematic abusive collection practices. One of the most common and clearly illegal practices is premature harassment — collection efforts, threats, abusive messages, or contact with third parties before the loan due date has arrived. This practice is not merely unethical; it is categorically prohibited under multiple Philippine laws and regulatory issuances. Borrowers who experience it have strong, multi-layered legal protection and multiple avenues for immediate relief.
I. Legal and Regulatory Framework Governing Online Lending Apps
Republic Act No. 9474 (Lending Company Regulation Act of 2007) and its IRR
All lending companies, including those operating purely online, must be registered with the Securities and Exchange Commission (SEC). Unregistered apps are operating illegally, and their loan contracts are generally unenforceable except for the principal (Civil Code, Art. 1410 in relation to Art. 5 of the Civil Code on obligatory force of laws).SEC Memorandum Circular No. 19, series of 2019 (Regulatory Framework and Guidelines for Operators of Lending and Financing Companies’ Online Platforms)
This is the primary regulation governing online lending apps. It explicitly incorporates fair debt collection standards.SEC Memorandum Circular No. 12, series of 2020 (Guidelines on Fair Debt Collection Practices)
Directly applicable to all SEC-supervised lending and financing companies, whether online or traditional.Republic Act No. 11765 (Financial Products and Services Consumer Protection Act of 2022)
Sections 4, 13, 14, and 15 explicitly prohibit abusive, oppressive, unfair, or unconscionable collection practices by all financial service providers, including online lenders.Republic Act No. 10173 (Data Privacy Act of 2012) and NPC Circulars
Most premature harassment involves unauthorized access to and disclosure of the borrower’s contact list — a clear violation of Sections 11, 12, 13, 16, 25, 26, and 31.Revised Penal Code (Articles 282, 283, 285, 287, 289, 358, 359)
Grave threats, light threats, unjust vexation, grave coercion, slander by deed, and libel all regularly apply.Republic Act No. 10175 (Cybercrime Prevention Act of 2012)
Cyberlibel, computer-related identity theft, and illegal access when apps use contact lists without consent.
II. What Constitutes Prohibited Premature Harassment?
Under the combined rules of SEC MC 12-2020, RA 11765, and settled NPC rulings, the following acts are expressly prohibited at any time, and doubly so before the due date:
- Sending demand letters, text messages, Viber, Messenger, or WhatsApp messages demanding payment before the due date
- Calling the borrower repeatedly or at unreasonable hours (before 8:00 a.m. or after 7:00 p.m.)
- Using obscene, profane, or insulting language
- Threatening physical harm, arrest, lawsuit, or “karmic” consequences
- Threatening to post the borrower’s photo with captions such as “scammer,” “wanted,” “deadbeat,” or “pahirap sa pamilya”
- Contacting any third party (family, friends, employer, barangay officials) except for the limited purpose of address verification, and even then only once and without disclosing the debt
- Posting or threatening to post the borrower’s information on social media or “shaming” groups
- Creating fake “wanted” posters or edited photos
- Sending messages to contacts saying “Your friend/relative [name] owes money and is avoiding payment”
Any of the above acts committed before the due date is per se abusive and illegal because the debt is not yet demandable (Civil Code, Art. 1169).
III. Criminal Liabilities of Lenders and Their Collectors
Premature harassment almost always constitutes one or more of the following crimes:
Unjust Vexation (Art. 287, RPC) – the most common charge filed and almost always prospicious when there are repeated calls/messages before due date. Penalty: arresto menor (1–30 days) or fine.
Grave Threats (Art. 282, RPC) – when threats of harm, lawsuit, or exposure are made conditionally (“Magbayad ka o ipapahiya kita”). Penalty: up to prisión correccional (6 months–6 years) depending on the paragraph.
Light Threats (Art. 283, RPC)
Slander by Deed (Art. 359, RPC) – when they create humiliating posters or messages.
Cyberlibel (Sec. 4(c)(4), RA 10175) – when defamatory statements are posted online.
Violation of Data Privacy Act – punishable by imprisonment of 1–6 years and fines of ₱500,000–₱4,000,000 depending on the violation.
These are public crimes. The borrower can file directly with the Prosecutor’s Office without need of a barangay conciliation for most of them.
IV. Administrative and Civil Liabilities
SEC – can impose fines up to ₱5,000,000, revoke the Certificate of Authority, and order permanent cessation of operations (RA 9474, Sec. 11).
National Privacy Commission – fines up to ₱5,000,000 per violation plus cease-and-desist orders and criminal referral.
Civil damages – actual, moral (₱50,000–₱500,000 common in decided cases), exemplary, and attorney’s fees (Civil Code, Arts. 19, 20, 21, 2217, 2219).
V. Practical Step-by-Step Guide for Borrowers Experiencing Premature Harassment
Document everything immediately
Screenshot all messages, call logs, Viber/Messenger chats, edited photos, and posts in shaming groups. Record calls if possible (one-party consent is allowed under Philippine jurisprudence when you are the recipient).Send a formal cease-and-desist demand (optional but recommended)
A simple letter or email stating:
“The loan is not yet due on [date]. Your premature collection efforts violate SEC MC 12-2020, RA 11765, and constitute unjust vexation and grave threats. Cease and desist immediately or I will file criminal, NPC, and SEC complaints.”
Send via email if available, or via registered mail to their registered address (check SEC website).File complaints simultaneously (parallel filing is allowed and recommended)
a. National Privacy Commission (privacy.gov.ph → File Complaint)
For unauthorized processing/disclosure of contacts. NPC resolves within 30–60 days and issues CDOs quickly.b. Securities and Exchange Commission
Email: epd@sec.gov.ph or file online via SEC eSPARC.
Request immediate investigation and imposition of sanctions. SEC can issue CDO within days against notorious apps.c. Philippine National Police – Anti-Cybercrime Group (PNP-ACG) or local police
For criminal acts (unjust vexation, grave threats, cyberlibel). Bring screenshots and affidavits.d. City or Provincial Prosecutor’s Office
File the criminal complaints directly (no need for police blotter in most cities for these offenses).e. Small Claims Court (if amount borrowed ≤ ₱1,000,000)
Sue for moral/exemplary damages + attorney’s fees. No lawyer required.Block and report the numbers/apps
Report to NTC (ntc.gov.ph) if they use spoofed numbers, and to Google Play/App Store for removal.Do not delete the app immediately
Keep it installed until you have screenshots of the loan agreement (for evidence that it is not yet due).
VI. Special Remedies and Doctrines Commonly Applied by Courts
- In pari delicto rule does NOT apply to usurious or abusive online loans (Castro v. Tan, G.R. No. 191528, 2019).
- Even if the borrower is late later, premature harassment remains independently actionable.
- Moral damages are awarded almost automatically upon proof of anxiety, sleepless nights, or public humiliation (numerous SC decisions: ₱50,000–₱300,000 typical).
- Apps operated by foreign entities (Chinese 5-6) are still liable in Philippine courts if they target Filipino borrowers (territoriality principle).
VII. Preventive Measures for Borrowers
- Borrow only from SEC-registered lending apps (check sec.gov.ph → Registered Lending Companies and Financing Companies → List of Operators of Online Lending Platforms).
- Never grant access to contacts, SMS, or gallery.
- Read the privacy notice and loan agreement carefully.
- Use a separate “burner” phone for loan applications when possible.
Conclusion
Premature harassment by online lending apps is not just a breach of contract or company policy — it is a serious violation of multiple criminal, administrative, and civil laws. Philippine jurisprudence and regulatory agencies have consistently ruled in favor of harassed borrowers, with numerous apps already ordered closed and collectors jailed. Victims who document the abuse and file complaints promptly almost invariably obtain relief, including permanent cessation of harassment, substantial damages, and in many cases, cancellation of the loan obligation entirely.
Borrowers are not helpless. The law is squarely on their side. Act immediately, file everywhere, and the harassment will stop — often within days.